TeamViewer Remote

TeamViewer Remote is a product from TeamViewer, a company based in Göppingen, Germany. It lets people help colleagues and customers on their own devices, reach unattended computers and servers, and work on an office machine from elsewhere. Its AI assistant and session summaries are part of the product.

What TeamViewer Remote offers

• Remote support: helps users and customers on their devices, with AI troubleshooting through the Tia assistant.
• Unattended access: reaches computers, servers and kiosks without someone present.
• Session tools: file transfer, remote printing, session recording and playback, switching sides, and custom branding.
• Session insights: documents support sessions automatically as structured summaries.
• Team options: connection reporting and mass deployment on the team plans.

Clients

Individuals, small teams and IT departments, including internal IT staff who support colleagues and outside customers.

Key facts

• Based in: Göppingen, Germany.
• Platforms: Windows, macOS, Linux, ChromeOS, Android, iOS, iPadOS and Raspberry Pi, plus a web app. Controlling Android and iOS devices is a paid add-on.
• Security: RSA-4096 key exchange with AES-256 encryption for sessions, plus two-factor sign-in.
• Certifications: ISO/IEC 27001, SOC 2 and SOC 3, as listed on the trust centre.