Cention

With Cention you can:

• handle all your channels in one system with pure OMNI-channel support
• get a full 360 view of all your customers communication, including complete history
• have chat bots working side by side with your agents with seamless transfers and full history
• route all errands to the right queue, right agents and right bots automatically
• get external and internal help with our Collaboration feature
• get full statistic coverage with our Reports module