Skip to content
TrustList
Products · category

Top Complaint Management Software for Issue Tracking

8 complaint management software ranked by rating, review volume and listing quality.

Want your product here?

Between them, the 8 complaint management software on this page cover customer complaint tracking (7), complaint classification (6), routing (6) and quality assurance management (5). 8 of them have written a profile you can read before you get in touch.

Filter by fitbudget, engagement, size and more

Only businesses that have told TrustList match a filter. Filters never change the order or a score.

  1. AssurX Complaint Management logo

    AssurX Complaint Management

    Customer Complaint Tracking · Quality Assurance Management · Corrective Actions (CAPA)

    Complaint management module that guides complaints from intake through investigation to closure within the AssurX quality platform

    Write a review
  2. Complaints Pro logo

    Complaints Pro

    Customer Complaint Tracking · Self Service Portal · Quality Assurance Management

    Complaints Pro is a customer complaint management platform designed around a single view of the customer.

    Write a review
  3. eCasework logo

    eCasework

    Customer Complaint Tracking · Self Service Portal · Feedback Management

    eCasework is web-based casework software built for elected representatives. It combines the roles of a notebook, address book, email inbox, diary and filing system in one tool.

    Write a review
  4. C-Desk logo

    C-Desk

    Service Level Agreement (SLA) Management · Customer Complaint Tracking · Self Service Portal

    C-Desk is a service desk and helpdesk application meant for use across a whole organisation rather than only the IT team.

    Write a review
  5. Workpro Complaints Management System logo

    Workpro Complaints Management System

    Customer Complaint Tracking · Quality Assurance Management · Corrective Actions (CAPA)

    Workpro Complaints Management System is software for handling and reporting complaints.

    Write a review
  6. TurnFriendly logo

    TurnFriendly

    Customer Complaint Tracking · Quality Assurance Management · Corrective Actions (CAPA)

    TurnFriendly is customer experience management software with a strong focus on complaint handling.

    Write a review
  7. Cention logo

    Cention

    Service Level Agreement (SLA) Management · Customer Complaint Tracking · Self Service Portal

    Cention is customer service software that brings all contact channels into one system.

    Write a review
  8. OMBEA logo

    OMBEA

    Self Service Portal · Quality Assurance Management · Surveys & Feedback

    OMBEA is an AI-powered experience management (XM) platform for continuous local improvements.

    Write a review

For vendors

Want to see your product here?

The order is earned on evidence: client reviews, vetting, awards and the facts a business states on its own website, which we read and date. Nobody can pay to move up. Add reviews or verified facts to your free profile to move up at the next edition; there are two ways to stand out now, and each one says what it is.

Not on TrustList yet? Add your product or claim its listing, free.

Get vetted

Free

  • We check your registration, your website and your clients
  • Approved listings show the Verified badge here and on their profile
  • It earns a rank number and counts towards the TrustList Score; renewed yearly
Apply for vettingHow vetting works

Sponsor this ranking

Paid · always labelled

  • A Sponsored card above the ranked list, up to three per ranking
  • Marked Sponsored, and it never changes the order
  • Booked by the month; cancel any time
Sponsor this rankingSee prices
Same subject

More complaint management software rankings

Every other way we rank complaint management software, by what they do and where they are.

All 11 rankings
Articles

Related reading

Articles on this subject first, then the newest.

All articles
Browse

More categories

Jump to another ranked category.

All categories
Keep exploring

More on TrustList

Everything here links back to the same verified catalogue. Pick your next stop.