AssurX Complaint Management

AssurX Complaint Management is a module of the AssurX enterprise quality management system. It handles the full life of a customer complaint, from first receipt to final resolution, while keeping a record for compliance.

What AssurX Complaint Management offers

• Intake — complaints are logged in a defined process.
• Investigation and root cause analysis — users are guided through finding why a problem arose.
• Regulatory reporting — support for the reports regulators require.
• Configurable workflow — settings that move each complaint to closure while meeting compliance rules.

Who it works with

Companies in regulated sectors that want to improve product safety and customer satisfaction. Its sibling modules cover deviations, corrective actions, laboratory incidents and disposal management on the same platform.

Key facts

• Platform: AssurX enterprise quality management system
• Deployment example: a customer reports using it in eight countries and five languages