Understand and improve experience at physical touchpoints such as in your stores or at your offices, using feedback terminals

Understand and improve experience at online touchpoints such as on your website, your intranet or in your apps using embedded widgets *Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition.

Track and manage public reviews about your business Make sense of every review, understanding trends as they emerge

Understand and improve experience, whether on-site or online, using emails, SMS or QR codes

Ombea @ombea: 3 March 2022, RT @AlternactiveSys: Améliorez l'expérience client / l'engagement de votre personnel en continu grâc Drive front-line actions on the details that matter to your customers

Raise staff engagement and wellbeing for a more productive workplace

Deliver excellent customer journeys that will keep passengers loyal to your brand

Improve patient engagement for top-class patient-centric healthcare

Raise motivation, engagement and wellbeing across all your campus facilities

Deliver top-notch facilities services by having a birds-eye view of your entire operation

Turn group feedback into actionable insights.

Build a culture that employees applaud and customers admire

Deliver interactive presentations that make you look like a star