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Complaint Management Software

OMBEA

AI-powered experience management platform that gathers feedback at stores, offices and online touchpoints

By OMBEA

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About OMBEA

OMBEA is an AI-powered experience management (XM) platform for continuous local improvements. It gathers feedback at physical touchpoints, such as stores and offices, and at online touchpoints, such as websites, intranets and apps. Smart alerts and prioritised to-do lists aim to help front-line staff act on what customers say.

What OMBEA does

  • Feedback terminals: capture feedback at physical touchpoints such as stores or offices.
  • Embedded widgets: collect feedback on websites, intranets and apps.
  • Review tracking: tracks and manages public reviews of a business, showing trends as they emerge.
  • Smart alerts and reports: flags problems that need immediate attention and presents findings as prioritised to-do lists.
  • Email, SMS and QR feedback: collects feedback through emails, SMS or QR codes.

Customers and markets

Organisations with physical sites, including retail, passenger services, healthcare providers, campuses and other multi-site operations.

Key facts

  • Reach: more than 500 million voices heard in over 120 countries.
  • Customers quoted: Intersport, Bauhaus Sweden and Blomsterlandet, among others.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-29. Organic ranks only; sponsored placements are never ranks.

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