C-Desk

C-Desk is a service desk and helpdesk application meant for use across a whole organisation rather than only the IT team. It is described as having a range of extra features beyond ticketing.

Any department can be set up as a service category, and the person assigned to it receives the requests raised for that category.

What C-Desk offers

• Service request management — requests routed by category to the responsible person.
• Asset management — manual tracking of the life cycle of all assets, not just networked or IT equipment.
• Knowledge base — a store of reference articles.
• Photo gallery and notice board — shared content areas for staff.
• Log book — a record of activity.
• Active directory and customer care — directory features and a customer care function.

Who it works with

Organisations whose departments, not only IT, need to receive and track requests.