C-Desk
Complaint Management Software
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About C-Desk
Free service desk / Helpdesk application with lots of other features for whole organisation.
- service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category..
- Asset management (Manual) So covers life cycle of all assets not only IT and networked assets..
- Knowledge base.
- Photo gallery
- notice board
- Log book
- Active directory
- Customer Care
Categories & features
- IT Asset Management
- Complaint Classification
- Corrective Actions (CAPA)
- Customer Complaint Tracking
- Issue Tracking
- Alerts / Escalation
- Email Management
- Knowledge Base
- Automated Routing
- Network Monitoring
- Service Level Agreement (SLA) Management
- Installed - Windows
- Web-Based, Cloud, SaaS
- Live Online
- Documentation
- Online
- 24/7 (Live Rep)
- Document Storage
- Reporting/Analytics
- Routing
- Self Service Portal
- Interaction Tracking
- Surveys & Feedback
- Forms Management
- Customizable Branding
- Real-time Chat
- Workflow Management
- Live Chat
- Knowledge Base Management
- Feedback Management
- Ticket Management
- Workflow Configuration
- Survey Management
- Call Center Management
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