Top Complaint Management Software for Feedback Management

Between them, the 8 complaint management software on this page cover customer complaint tracking (7), complaint classification (6), routing (6) and quality assurance management (5). 8 of them have written a profile you can read before you get in touch.

1. 1

   

   AssurX Complaint Management

   Customer Complaint Tracking · Quality Assurance Management · Corrective Actions (CAPA)

   Complaint management module that guides complaints from intake through investigation to closure within the AssurX quality platform

   Write a review
2. 2

   

   Complaints Pro

   Customer Complaint Tracking · Self Service Portal · Quality Assurance Management

   Complaints Pro is a customer complaint management platform designed around a single view of the customer.

   Write a review
3. 3

   

   eCasework

   Customer Complaint Tracking · Self Service Portal · Issue Tracking

   eCasework is web-based casework software built for elected representatives. It combines the roles of a notebook, address book, email inbox, diary and filing system in one tool.

   Write a review
4. 4

   

   C-Desk

   Service Level Agreement (SLA) Management · Customer Complaint Tracking · Self Service Portal

   C-Desk is a service desk and helpdesk application meant for use across a whole organisation rather than only the IT team.

   Write a review
5. 5

   

   Workpro Complaints Management System

   Customer Complaint Tracking · Quality Assurance Management · Corrective Actions (CAPA)

   Workpro Complaints Management System is software for handling and reporting complaints.

   Write a review
6. 6

   

   TurnFriendly

   Customer Complaint Tracking · Quality Assurance Management · Corrective Actions (CAPA)

   TurnFriendly is customer experience management software with a strong focus on complaint handling.

   Write a review
7. 7

   

   Cention

   Service Level Agreement (SLA) Management · Customer Complaint Tracking · Self Service Portal

   Cention is customer service software that brings all contact channels into one system.

   Write a review
8. 8

   

   OMBEA

   Self Service Portal · Quality Assurance Management · Surveys & Feedback

   Understand and improve experience at physical touchpoints such as in your stores or at your offices, using feedback terminals Understand and improve experience at online…

   Write a review

Articles

Latest insights

The newest guides and analysis from TrustList Insights.

All articles

Artificial Intelligence - AI

6 Oct 2026 · TrustList Editorial

Island raises $400M to govern AI agents from its enterprise browser

The Series F, led by Evolution Equity Partners at a $6.4B valuation, pays for an "agentic control plane" that has no release date yet.

Artificial Intelligence - AI

6 Oct 2026 · TrustList Editorial

Harvey raises $550M, lifting its valuation to $15.5B from $11B

Diffusion and Lightspeed co-led the legal AI vendor's second round of 2026. Harvey says 80% of Am Law 100 firms use its tools; that figure…

Singapore

6 Oct 2026 · TrustList Editorial

OneByZero raises $20m to run AI agents inside Asian enterprises

The Singapore company's first outside money, led by Jungle Ventures, pays for engineers in nine markets, an office in Japan and its NEO…