Speech Analytics Software

Clarabridge CX Suite

Name: Clarabridge CX Suite
Brand: Clarabridge

Customer experience analytics software that listens to feedback across channels and guides front-line action

By Clarabridge

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Phone Number Extraction
Alerts / Escalation
Knowledge Base
Knowledge Management
+48 more

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About Clarabridge CX Suite

Customer feedback turned into front-line action

Clarabridge CX Suite is software that reads customer feedback so that a team can act on it. It gathers customer feedback from many sources, examines it for patterns and their underlying causes, and points front-line staff toward a response. The company says the product offers listening across all sources, which it calls omni-source, together with analysis that can guide responses in real time.

Modules for different parts of the customer journey

The suite covers several areas. Sales and retention intelligence looks at the factors that influence buying and loyalty. Voice of the customer work collects what customers say about the business, and digital touchpoints such as websites and apps feed comments into the same analysis. Contact center quality management reviews service interactions, and actions automation and workflows handle the follow-up that a response requires. Smart analysis produces recommendations from the data it has gathered.

Built for brands running customer experience programs

The product is aimed at brands that run customer experience programs. The company says large consumer brands are its main audience, and it is offered as a hosted service.

TrustList summary

Clarabridge CX Suite is a customer experience management product that turns customer feedback into analysis and action. It collects comments from many sources, finds trends and root causes, and prompts front-line staff on what to do next. Large consumer brands are its stated audience.

Main features

Omni-source listening: gathers feedback from surveys, calls and digital channels.
Customer analytics: trend, correlation and root cause analysis.
Contact centre quality management: reviews service interactions.
Website and app feedback: captures comments from digital touchpoints.
Actions and workflows: guided, real-time responses for front-line teams.
Sales and retention intelligence: highlights what affects buying and loyalty.

Clients

Brands that run customer experience programmes. The product is delivered as software as a service.

Summary written by TrustList from the business's own published information, Oct 2026.

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Rankings

Clarabridge CX Suite is ranked on 1 TrustList ranking at #30.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Clarabridge CX Suite has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Knowledge base software · 1 ranking

#30of 32
Knowledge base software
It is the only one of the 32 here listing ad hoc reports and automated publishing.
Of the 32 here, 22 also cover alerts / escalation and 21 also cover self service portal.
Behind Cention, ahead of Rinkata.

As of 2026-11-06. Organic ranks only; sponsored placements are never ranks. How TrustList ranks

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