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Speech Analytics Software

Clarabridge CX Suite

Customer experience analytics software that listens to feedback across channels and guides front-line action

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  • Phone Number Extraction
  • Alerts / Escalation
  • Knowledge Base
  • Knowledge Management
  • +48 more
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Clarabridge CX Suite cover

About Clarabridge CX Suite

Clarabridge CX Suite is a customer experience management product that turns customer feedback into analysis and action. It collects comments from many sources, finds trends and root causes, and prompts front-line staff on what to do next. Large consumer brands are its stated audience.

Main features

  • Omni-source listening: gathers feedback from surveys, calls and digital channels.
  • Customer analytics: trend, correlation and root cause analysis.
  • Contact centre quality management: reviews service interactions.
  • Website and app feedback: captures comments from digital touchpoints.
  • Actions and workflows: guided, real-time responses for front-line teams.
  • Sales and retention intelligence: highlights what affects buying and loyalty.

Clients

Brands that run customer experience programmes. The product is delivered as software as a service.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Phone Number Extraction
  • Alerts / Escalation
  • Knowledge Base
  • Knowledge Management
  • Survey/Poll Management
  • Automatic Transcription
  • Customer Segmentation
  • Text Analysis
  • Disparate Data Collection
  • Document Extraction
  • Email Address Extraction
  • IP Address Extraction
  • Image Extraction
  • Call Recording
  • Pricing Extraction
  • Web Data Extraction
  • Customer Experience Management
  • Web-Based, Cloud, SaaS
  • iPhone / iPad
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Scorecards
  • Data Security
  • Dashboard
  • Benchmarking
  • Sentiment Analysis
  • Content Management
  • Performance Metrics
  • Contact Management
  • Surveys & Feedback
  • Analytics
  • Predictive Analytics
  • Ad Hoc Reports
  • Key Performance Indicators
  • Android
  • Strategic Planning
  • Trend / Problem Indicators
  • Visual Analytics
  • Automated Publishing
  • Multi-Account Management
  • Post Scheduling
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Negative Feedback Management
  • Multi-Channel Data Collection
  • Queue Management

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

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