Top Complaint Management Software for Customer Complaint Tracking

Between them, the 7 complaint management software on this page cover complaint classification (6), routing (6), corrective actions (CAPA) (5) and quality assurance management (4). 7 of them have written a profile you can read before you get in touch.

1. 1

   

   AssurX Complaint Management

   Corrective Actions (CAPA) · Quality Assurance Management · Feedback Management

   Complaint management module that guides complaints from intake through investigation to closure within the AssurX quality platform

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2. 2

   

   Complaints Pro

   Corrective Actions (CAPA) · Self Service Portal · Quality Assurance Management

   Complaints Pro is a customer complaint management platform designed around a single view of the customer.

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3. 3

   

   eCasework

   Self Service Portal · Feedback Management · Issue Tracking

   eCasework is web-based casework software built for elected representatives. It combines the roles of a notebook, address book, email inbox, diary and filing system in one tool.

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4. 4

   

   C-Desk

   Service Level Agreement (SLA) Management · Corrective Actions (CAPA) · Self Service Portal

   C-Desk is a service desk and helpdesk application meant for use across a whole organisation rather than only the IT team.

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5. 5

   

   Workpro Complaints Management System

   Corrective Actions (CAPA) · Quality Assurance Management · Social Media Monitoring

   Workpro Complaints Management System is software for handling and reporting complaints.

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6. 6

   

   TurnFriendly

   Corrective Actions (CAPA) · Quality Assurance Management · Feedback Management

   TurnFriendly is customer experience management software with a strong focus on complaint handling.

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7. 7

   

   Cention

   Service Level Agreement (SLA) Management · Self Service Portal · Surveys & Feedback

   Cention is customer service software that brings all contact channels into one system.

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