The tool for complaint managers

Learn how TurnFriendly works in just 4 minutes:

Complaint management is complex:

TurnFriendly understands how to deal with it
TurnFriendly helps you to map the perfect complaint process through configuration dialogs exactly the way you want it: from complaint receipt to response

All complaints in one place

Complaints are voiced through many communication channels
E-mails, letters, contact forms and portals

Save a lot of time when recording complaints

The easy to use portal for service and sales helps you to record customer complaints easily
TurnFriendly takes over the filling of extensive forms for you

Automatic distribution of operations

No matter if you prefer a centralized or a distributed handling of complaints
TurnFriendly knows your organizational structure and routes processes automatically to the responsible teams

Overview of the status of complaint processing at any time

If you need help researching and resolving complaints, send digital tasks
Smart to-do lists help you stay on top of things

Answer more complaints in less time

You no longer need to create text modules and complete response letters manually

Compliance with regulatory requirements

TurnFriendly helps you to fulfill regulatory requirements
Therefore, various industry solutions are available

Integration creates freedom and avoids unnecessary manual work steps

TurnFriendly fetches all data from existing systems, so you don't have to do it manually

The direct line to a TurnFriendly expert

We are here for you
Arrange a consultation

Solutions for selected industries

You receive software and industry-specific know-how from a single source:
Customer Experience Management Software that fits your industry

Over 14.000+ users trust TurnFriendly

For more than 20 years, we have been developing software for customer
experience management
Learn more about our clients
TurnFriendly is one of the leading systems
for complaint management

All the Features

you will need
Discover which features of TurnFriendly help you solve your customer complaints faster