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Complaint Management Software

TurnFriendly

Customer experience and complaint management software for service teams, available in cloud or on-premise form

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About TurnFriendly

TurnFriendly is customer experience management software with a strong focus on complaint handling. It helps service teams deal with requests, feedback and complaints in a structured way.

The vendor, TurnFriendly Software GmbH, says it has built customer experience software for over twenty years.

Main features

  • Complaint process mapping: configuration dialogs let users model their own process from receipt to reply.
  • Case management: all customer cases kept in one system from start to finish.
  • Service automation: work steps that route tasks to the responsible teams.
  • Surveys and knowledge bases: including NPS-style surveys and searchable FAQ pages for self-service.
  • Integration: pulls data from existing systems to avoid manual entry.

Clients

Customer service teams across selected industries, with regulatory-focused industry versions.

Key facts

  • Deployment: cloud or on-premise
  • Company: TurnFriendly Software GmbH
  • Experience: more than 20 years in the field

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Delivery
SaaS (cloud), On-premise evidence sent

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