Callnovo

Callnovo runs outsourced multilingual customer service operations for companies that sell around the world. It has headquarters in Canada and China and staffs contact teams across more than 20 countries, offering support in over 65 native languages.

What Callnovo offers

• Customer service outsourcing — inbound and outbound support teams that are recruited, trained and managed by Callnovo.
• Technical support — outsourced help desk and tech support lines.
• Sales and lead generation — outbound sales calling, market surveys and lead generation work.
• Back office and virtual assistants — back-office tasks plus virtual assistants, including real estate assistants.
• Language operations — dedicated teams for languages such as Spanish, Mandarin, Arabic, Japanese, Korean and Vietnamese.
• HeroDash platform — its own CRM and contact centre software, with AI voice service and remote management tools.

Who it works with

Most of its customers are small and medium-sized companies. Sectors listed include cross-border e-commerce, healthcare, consumer electronics, gaming, airlines, insurance, logistics, real estate, education and government agencies.

Key facts

• Based in: Canada and China (headquarters)
• Operating since: 2004
• Languages: 65+ native languages
• Operations centres: 35+, including La Paz, Bolivia (opened 2019)
• Recognition: finalist in Markham's 32nd Annual Business Excellence Awards