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BPO Service Company

Call Center of Mexico

Mexican omnichannel contact centre providing customer service, technical support and sales with agents supported by AI

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About Call Center of Mexico

Call Center of Mexico, known locally as Call Center de México or CCM, is an omnichannel contact centre in Naucalpan de Juárez, Mexico. It manages customer service, technical support and sales for client companies, taking contact over phone, WhatsApp, social media, SMS and web chat, and now builds AI into its agent work.

Services

  • Customer service: inbound and outbound interactions handled by trained staff.
  • Technical support: help desks for clients' customers.
  • Sales: outbound and inbound selling campaigns.
  • AI tools: automated replies, a smart IVR and agent assist to cut waiting times and give 24-hour cover.
  • Operations management: workforce management, training, business intelligence and a command centre used to improve each campaign.

Who it serves

The firm tailors its offer for start-ups and small firms, large corporations and high-volume users.

Key facts

  • Based in: Naucalpan de Juárez, Estado de México
  • Experience: more than 20 years
  • Capacity: 1,800 installed workstations
  • Channels: phone, WhatsApp, social media, SMS and web chat

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

As of 2026-10-12. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Founded
2006 (20 years) evidence sent

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