BPO Service Company

Call Center of Mexico

Mexican omnichannel contact centre providing customer service, technical support and sales with agents supported by AI

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TrustList summary

Call Center of Mexico, known locally as Call Center de México or CCM, is an omnichannel contact centre in Naucalpan de Juárez, Mexico. It manages customer service, technical support and sales for client companies, taking contact over phone, WhatsApp, social media, SMS and web chat, and now builds AI into its agent work.

Services

Customer service: inbound and outbound interactions handled by trained staff.
Technical support: help desks for clients' customers.
Sales: outbound and inbound selling campaigns.
AI tools: automated replies, a smart IVR and agent assist to cut waiting times and give 24-hour cover.
Operations management: workforce management, training, business intelligence and a command centre used to improve each campaign.

Who it serves

The firm tailors its offer for start-ups and small firms, large corporations and high-volume users.

Key facts

Based in: Naucalpan de Juárez, Estado de México
Experience: more than 20 years
Capacity: 1,800 installed workstations
Channels: phone, WhatsApp, social media, SMS and web chat

Summary written by TrustList from the business's own published information, Sep 2026.

Gallery

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Categories & features

Rankings

Call Center of Mexico is ranked on 2 TrustList rankings: #2 on 1 and #4 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Call Center of Mexico has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 2 rankings

#2of 6
Business intelligence
It is one of 2 here listing call center.
Its profile: “- Operations management: workforce management, training, business intelligence and a command centre used to improve each campaign.”
Of the 6 here, 3 also cover analytics and 3 also cover outsourcing.
Behind Binary Semantics, ahead of CAT Technologies.
#4of 78
Call center
It is one of 2 here listing business intelligence.
Its profile: “Call Center of Mexico, known locally as Call Center de México or CCM, is an omnichannel contact centre in Naucalpan de Juárez, Mexico.”
Of the top 55 here, 14 also cover medical and 7 also cover financial services; 3 also work in United States and 2 also work in Jaipur, India.
Behind CALLWAYS Call Center, ahead of Contact Center Group.