ExpertCallers

ExpertCallers is a business process outsourcing company running customer support, outreach and back-office work for other firms. It says it has more than twenty years of experience with high-volume operations and blends trained agents with Lean Six Sigma methods, quality monitoring and AI-assisted tools.

What ExpertCallers offers

• Customer support: call centre handling with recorded calls and quality checks.
• Outreach: outbound campaigns and lead generation.
• Data processing and back office: routine administrative workflows.
• Reporting: performance reports and SLA tracking, including real-time views on mobile apps.

Who it works with

Companies of all sizes across automotive, education, energy, finance, government, healthcare, logistics, manufacturing, real estate, retail, telecom and travel.

Key facts

• Experience: More than twenty years
• Delivery: Six global centres, with round-the-clock coverage
• Methods: Lean Six Sigma and quality calibration