Call Me

Call Me is an Iraqi customer service business, started in 2021, that runs call handling for other organisations and helps them build their own contact centres. It works from Baghdad and serves public bodies, hospitals, banks and private companies.

What Call Me does

• Outsourced customer service: agents answer customer calls and social media enquiries on a client's behalf, around the clock and in several languages.
• Call centre systems: installation of PBX telephony, automated answering, a ticketing system and links to a client's other software and social channels.
• Reporting and data analysis: daily, weekly and monthly reports on call volumes, peak times and service levels, plus analysis of recorded calls to spot market needs.
• Customer surveys: outbound campaigns that check how satisfied customers are with a product or service.
• Training and staffing: trained customer service staff supplied to organisations, with courses for their existing teams.
• Bulk SMS gateway: an SMS API that plugs into existing systems for sending messages to large customer lists.

Customers and markets

Named clients include the General Secretariat for the Council of Ministers, the Warith International Cancer Institute, the General Secretariat of the Imam Hussain Holy Shrine, Elaf Islamic Bank and the delivery firm Alwaseet.

Key facts

• Based in: Baghdad, Iraq
• Founded: 2021
• Hours: support offered 24 hours a day, seven days a week