Anwswerwest

Anwswerwest, which trades as Answerwest, runs a telephone answering service that covers calls 24 hours a day for businesses that cannot always pick up themselves. It handles general business calls, medical calls and property management lines, and builds each service around the client's own procedures.

Services

• Business answering: round-the-clock customer service, order entry and overflow call handling for small firms.
• Medical answering: HIPAA-compliant operators who take calls for physicians and hospitals, with on-call scheduling and emergency dispatch.
• Property management answering: virtual receptionists, maintenance dispatch and tenant help for property managers, HOAs and estate agents.
• Call records: detailed reporting, message handling and call recordings.

Clients

Its clients are small businesses, doctors and hospitals, property managers, homeowners' associations and realtors.

Key facts

• Experience: about 30 years in customer service
• Platform: Infinity Intelligent Series
• Compliance: HIPAA-trained medical operators