CALLWAYS Call Center

CALLWAYS Call Center is an owner-run German contact centre based in Berlin, with a second site in Hagenow. It handles inbound customer service at any hour and has worked in the field for more than 25 years.

Services

• Inbound customer service: answering customer contacts 24/7 on every day of the year, or during agreed hours.
• Emergency and fault lines: taking reports of damage, emergencies and outages for property managers.
• Utility and insurance hotlines: round-the-clock lines for energy suppliers and insurers.
• Consumer hotlines and remote maintenance: technical support lines, including remote servicing of technical equipment.
• Office service: acting as a client's outsourced front office.
• People plus AI: permanently employed staff supported by AI, with regular training and quality checks.

Who it works with

Clients include the housing sector, energy suppliers and insurers, along with other companies that need a service line fitted to their own processes.

Key facts

• Based in: Berlin, Germany, with a site in Hagenow
• Experience: more than 25 years
• Ownership: owner-managed
• Legal form: GmbH