BPO Service Company

CALLWAYS Call Center

German inbound customer service centre covering emergencies and hotlines for housing, energy and insurance firms

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TrustList summary

CALLWAYS Call Center is an owner-run German contact centre based in Berlin, with a second site in Hagenow. It handles inbound customer service at any hour and has worked in the field for more than 25 years.

Services

Inbound customer service: answering customer contacts 24/7 on every day of the year, or during agreed hours.
Emergency and fault lines: taking reports of damage, emergencies and outages for property managers.
Utility and insurance hotlines: round-the-clock lines for energy suppliers and insurers.
Consumer hotlines and remote maintenance: technical support lines, including remote servicing of technical equipment.
Office service: acting as a client's outsourced front office.
People plus AI: permanently employed staff supported by AI, with regular training and quality checks.

Who it works with

Clients include the housing sector, energy suppliers and insurers, along with other companies that need a service line fitted to their own processes.

Key facts

Based in: Berlin, Germany, with a site in Hagenow
Experience: more than 25 years
Ownership: owner-managed
Legal form: GmbH

Summary written by TrustList from the business's own published information, Sep 2026.

Gallery

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Categories & features

Call Center

Rankings

CALLWAYS Call Center is ranked on 1 TrustList ranking at #3.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. CALLWAYS Call Center has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 1 ranking

#3of 78
Call center
Its profile: “CALLWAYS Call Center is an owner-run German contact centre based in Berlin, with a second site in Hagenow.”
Of the top 55 here, 22 also cover outsourcing and 14 also cover medical; 3 also work in United States and 2 also work in Jaipur, India.
Behind Five Star Call Centers, ahead of Call Center of Mexico.

As of 2026-10-31. Organic ranks only; sponsored placements are never ranks. How TrustList ranks