BPO Service Company

DependableIT

Call centre and support outsourcer offering live reception, help desk, white-label customer service and social media response

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TrustList summary

DependableIT runs outsourced call centre and support services, pairing technology with people who speak to customers directly. Operating since 1997, it helps client companies cut running costs, stay open for longer hours and add new customer services.

Products and services

Live receptionist: staff answering calls around the clock, giving company information, taking messages and booking appointments.
White-label support and sales: tech support, customer service and sales handled under the client's brand, either topping up an existing centre or replacing one.
Dispatch and help desk: managing service tickets and meeting service level agreements.
Break-fix remote support: technicians fixing problems remotely.
Social media response: posting content and staff on standby to answer customer comments.
Quality assurance programmes: building QA schemes with clients to meet their service goals.

Who it works with

Companies that want to extend support hours or avoid running their own call centre.

Key facts

Founded: 1997
Hours: round-the-clock reception service

Summary written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

DependableIT is ranked on 2 TrustList rankings: #3 on 1 and #7 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. DependableIT has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 2 rankings

#3of 37
Customer service
It is the only one of the 37 here listing dental and reward.
Its profile: “- White-label support and sales: tech support, customer service and sales handled under the client's brand, either topping up an existing centre or replacing one.”
Of the 37 here, 18 also cover outsourcing and 9 also cover call center; 3 also work in Dublin and 2 also work in North Yorkshire.
Behind FMI Field Management Ireland, ahead of Callnovo.
#7of 14
Booking
It is the only one of the 14 here listing partners and one of 2 here listing customer service.
Its profile: “- Live receptionist: staff answering calls around the clock, giving company information, taking messages and booking appointments.”
Of the 14 here, 4 also cover financial services and 4 also cover partnership; 2 also work in United States and 2 also work in Reading.
Behind Cymphony, ahead of InoVA Local.