DependableIT

DependableIT runs outsourced call centre and support services, pairing technology with people who speak to customers directly. Operating since 1997, it helps client companies cut running costs, stay open for longer hours and add new customer services.

Products and services

• Live receptionist: staff answering calls around the clock, giving company information, taking messages and booking appointments.
• White-label support and sales: tech support, customer service and sales handled under the client's brand, either topping up an existing centre or replacing one.
• Dispatch and help desk: managing service tickets and meeting service level agreements.
• Break-fix remote support: technicians fixing problems remotely.
• Social media response: posting content and staff on standby to answer customer comments.
• Quality assurance programmes: building QA schemes with clients to meet their service goals.

Who it works with

Companies that want to extend support hours or avoid running their own call centre.

Key facts

• Founded: 1997
• Hours: round-the-clock reception service