Bill Gosling Outsourcing

Bill Gosling Outsourcing is a business process outsourcing company that has been running collections and customer contact work since 1955. It takes its name from a fictional goose, a nod to the teamwork idea in the book Gung Ho, and it operates in six countries.

What Bill Gosling Outsourcing does

• Accounts receivable management: recovery of unpaid invoices and debts, including business-to-business collections.
• Customer experience: contact centre support across phone, chat, email, SMS and self-serve IVR.
• Sales and customer acquisition: outbound support to win and keep customers.
• Data services: specialised work across the e-commerce value chain.
• Quality assurance: monitoring and quality services for client operations.
• Professional services: business intelligence, business process management, CX management and call centre benchmarking, plus the NEQQO speech analytics tool.

Clients

Companies that want to hand over customer care, receivables or sales support, including firms that already run their own contact centres and want outside expertise.

Key facts

• Founded: 1955
• Reach: operations in six countries
• Technology: NEQQO speech and reporting platform