AnswerNet

AnswerNet is a contact centre outsourcing company offering inbound, outbound, automated, BPO and AI-based services. It handles calls, texts, chats and video for clients, and other call centres pass it projects they cannot take on, which gives it the nickname "The Call Center's Call Center".

What AnswerNet does

• Telephone answering: taking calls, gathering details and delivering messages in the client's chosen format.
• Outbound services: sales outreach, lead generation and customer retention calling.
• Business process outsourcing: tech support, appointment setting, order assistance and lead generation.
• Third-party verification: independent verification with real-time reporting and fraud protection.
• Compliance consulting: monitoring TCPA, PEWC, 10DLC and other telesales processes.
• Nonprofit support and self-service automation: donor contact programmes and automated customer journeys.

Who it serves

AnswerNet serves most industries, with specialty divisions for agriculture, education, energy and nonprofits, plus an appointment-setting unit.

Key facts

• Team: thousands of employees, from agents to technical staff
• Scale: more than 115 million verifications performed
• Infrastructure: cloud-based system hosted and backed up on AWS