BPO Service Company

Frontline Group

An outsourcing firm handling first-party collections, customer care, back office, payroll and lead generation for businesses

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TrustList summary

FrontLine Group runs business process outsourcing work, with first-party debt collection as its speciality alongside wider customer relationship services. It operates as a division of CBV Collection Services Ltd and serves clients around the world from several locations, offering both onshore and offshore delivery.

What Frontline Group does

First-party collections: recovering money owed while protecting the client's standing with its own customers.
Customer care and product support: agents who answer customer queries and help users with products on the client's behalf.
Back office, accounting and reporting: routine administration, bookkeeping and reporting work handled off the client's desk.
Payroll: running payroll with a focus on accuracy and compliance.
Transfer agents: agent services intended to improve productivity and compliance.
Sales and lead generation: presales calling that qualifies or rules out leads before they reach the client's sales team.

Clients

The group works with global clients and takes on both short temporary projects and long-term support arrangements, onboarding either kind quickly.

Key facts

Parent company: CBV Collection Services Ltd
Experience: 97 years in collections and customer care, by its own account
Quality control: every call is recorded and monitored for compliance
Delivery: onshore or offshore, from multiple global locations

Summary written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

Frontline Group is ranked on 4 TrustList rankings: #1 on 1, #2 on 1, #10 on 1 and #17 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Frontline Group has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 4 rankings

#1of 31
Collections
It is the only one of the 31 here listing driving and personnel.
Its profile: “- First-party collections: recovering money owed while protecting the client's standing with its own customers.”
Of the 31 here, 26 also cover medical and 14 also cover medical billing; 2 also work in Houston.
Behind BillingParadise, ahead of 360 Medical Billing Solutions.
#2of 46
Accounting
It is the only one of the 46 here listing goals and one of 2 here listing collections.
Its profile: “- Back office, accounting and reporting: routine administration, bookkeeping and reporting work handled off the client's desk.”
Of the 46 here, 27 also cover outsourcing and 15 also cover tax; 4 also work in Dubai and 2 also work in Seattle.
Behind iMarque Solutions, ahead of Acro Service Corporation.
#10of 194
Outsourcing
It is one of 9 here listing accounting.
Its profile: “FrontLine Group runs business process outsourcing work, with first-party debt collection as its speciality alongside wider customer relationship services.”
Of the top 65 here, 11 also cover call center and 9 also cover insurance; 3 also work in York and 2 also work in Hyderabad, Telangana, India.
Behind iMarque Solutions, ahead of Bill Gosling Outsourcing.
#17of 29
Driving
It is one of 14 here listing outsourcing.
Of the 29 here, 9 also cover goals and 8 also cover SEO; 3 also work in United States and 2 also work in Denver.
Behind Finsolution Consultants, ahead of Fusion BPO Services.