Frontline Group

FrontLine Group runs business process outsourcing work, with first-party debt collection as its speciality alongside wider customer relationship services. It operates as a division of CBV Collection Services Ltd and serves clients around the world from several locations, offering both onshore and offshore delivery.

What Frontline Group does

• First-party collections: recovering money owed while protecting the client's standing with its own customers.
• Customer care and product support: agents who answer customer queries and help users with products on the client's behalf.
• Back office, accounting and reporting: routine administration, bookkeeping and reporting work handled off the client's desk.
• Payroll: running payroll with a focus on accuracy and compliance.
• Transfer agents: agent services intended to improve productivity and compliance.
• Sales and lead generation: presales calling that qualifies or rules out leads before they reach the client's sales team.

Clients

The group works with global clients and takes on both short temporary projects and long-term support arrangements, onboarding either kind quickly.

Key facts

• Parent company: CBV Collection Services Ltd
• Experience: 97 years in collections and customer care, by its own account
• Quality control: every call is recorded and monitored for compliance
• Delivery: onshore or offshore, from multiple global locations