ACC

ACC, which trades as America's Call Center, answers phones and runs the booking desk for home inspection companies. Its agents act as an extension of the inspector's own office, from lone inspectors to firms with several inspectors on the road.

Services

• Selling and booking inspections: explaining services to callers and turning enquiries into booked appointments.
• Lead management: capturing and following up enquiries so fewer calls are lost.
• Order processing and logistics: managing booking details and follow-up messages to agents and clients.
• Upselling add-on services: offering ancillary inspection services during each booking.
• Customer service and office support: handling client queries and routine admin.
• Strategic consulting: working with owners on their services and pricing approach.

Customers and markets

ACC works only with home inspectors, from sole proprietors to multi-inspector firms, and offers a deal for InterNACHI members.

Key facts

• Specialism: call handling for home inspection businesses
• Service model: customisable packages acting as the client's front office