BDM Talk

BDM Talk runs outsourced contact centre services so that businesses do not have to staff and manage their own. It takes on inbound and outbound customer contact and backs clients' sales and revenue efforts, acting as an extension of the client's own team across several channels.

Products and services

• Inbound customer service: answering customer calls and queries on a client's behalf.
• Outbound calling: making calls to support sales and income generation.
• Multi-channel contact: customer contact beyond the phone, handled as part of the client's team.
• Contact centre processes: its own processes, KPIs and agent training applied to each account.

Customers and markets

BDM Talk is aimed at businesses that find in-house contact centres hard to staff, keep and budget for, and that want predictable costs and steady processes instead.

Key facts

• Service type: Outsourced contact centre
• Channels: Inbound and outbound