CPM

CPM, as listed here, points to Support Services Group (SSG), an outsourcing company that runs contact centres for consumer brands. SSG started in 1998 and now operates from 17 locations in nine countries, handling customer care, technical support and sales on behalf of its clients.

Products and services

• Contact centre services: omni-channel customer care and technical support staffed by trained agents.
• Sales programmes: B2B and B2C sales, sales support and revenue generation work.
• E-commerce and retail support: order help, returns (RMA) handling and membership services.
• Collections: consumer loan collections for financial services clients, run for more than 15 years.
• AI and digital transformation: technology-agnostic automation and AI tools added to support operations.
• Business intelligence: data and performance management reporting for client programmes.

Who it works with

The firm names retail and e-commerce, consumer electronics, crisis response, restaurants and automotive, energy and utilities, healthcare, financial services and direct-to-consumer sales among its sectors.

Key facts

• Founded: 1998
• Locations: 17 sites in 9 countries
• Languages: support offered in more than 20 languages