BSD-Communication Center

BSD-Communication Center is an outsourcing provider in Germany that digitises documents and runs customer communication on behalf of its clients. Since 1969 it has offered document management and CRM outsourcing, together with software for handling customer contact. It operates across Germany, from Hamburg and Berlin to Köln and München.

Products and services

• Data capture: manual and automatic entry of data from paper, fax, email, audio, PDF, spreadsheets and other formats.
• Scanning and recognition: high-volume document scanning, with OCR, ICR, OMR and related methods turning images into database records.
• Archiving: permanent electronic storage and, for some documents, physical storage for up to 30 years.
• Lettershop and mail handling: receiving, scanning, sending and processing letters, emails and faxes in any volume.
• Call centre: inbound and outbound telephone services, customer care and direct marketing.
• Digital mailroom: processing of incoming post, either on its own systems or inside the client's IT via VPN.

Clients

Organisations that want to outsource document-heavy and customer-contact processes, in small or large volumes.

Key facts

• Based in: Germany
• Founded: 1969
• Group companies: BSD-Communication Center GmbH, BSD-Wirtschaftsdienste GmbH and TelSoft GmbH
• Equipment: Scanners that handle formats up to A0+