Five Star Call Centers

Five Star Call Centers provides outsourced customer service and has run call centre work for more than 35 years. It offers onshore, nearshore and offshore teams, so clients can choose where their agents sit, and handles contact across several channels at all hours.

What Five Star Call Centers offers

• Call centre services: agents answering customers by phone around the clock, with multilingual options.
• Omnichannel support: contact across mobile, tablet and desktop, including social media platforms.
• Knowledge bases: building self-service information that customers can look up themselves.
• IVR systems: automated phone menus for routing calls.
• Contact centre software and consulting: software and industry advice for firms that run their own call centres.
• Government programmes and business continuity: support for public sector programmes and backup capacity when operations are disrupted.

Clients

It works with companies that want to hand over customer care, and it lists the industries it serves and client case studies on its site.

Key facts

• Experience: more than 35 years in call centre outsourcing
• Delivery: onshore, nearshore and offshore