Interactions

Interactions is a conversational AI company that builds virtual assistants for customer service in large organisations. It has since joined SoundHound AI, and the two now offer a combined platform for enterprise contact centres.

What Interactions offers

• Intelligent virtual assistant — an always-on assistant that handles customer conversations by voice and through digital channels.
• Workflow orchestration — connects the AI, business systems and human agents across the customer service setup.
• Human-in-the-loop model — people review and correct AI decisions so that results stay accurate and auditable.
• Managed cloud service — design, rollout, ongoing training, security and compliance are handled by the provider.
• Agent support — the assistant takes repetitive tasks such as password resets and payment handling so staff can focus on other work.

Who it works with

The service is aimed at enterprises running large customer care operations, including those with seasonal peaks in volume.

Key facts

• Parent: SoundHound AI, which Interactions has joined
• Focus: enterprise customer service across voice and digital channels