Business Centers of Missouri

Answering services that keep Missouri businesses reachable day and night

For more than 43 years, Business Centers of Missouri, Inc. has covered the telephones of companies around St. Louis and Columbia, in the Metro East and Southern Illinois, and elsewhere in the United States. The firm adds that it has stayed at the forefront of its field by adopting new technology once that technology proves its value, and it frames its work around one point: businesses now do a sizeable share of their trading outside normal hours, and calls that go unanswered can cost sales.

Services on offer

The firm lists several services:

• 24-hour live operator answering and after-hours call center service.
• Customer service call center management, with trained agents who can handle service issues, complicated call transfers, online appointment scheduling and detailed message taking.
• Virtual office and virtual receptionist services.
• Call routing and transfer, including automated routing, and voicemail to fax.
• Call logging and documentation, which records each call so that a client can listen back and see what happened.
• Sales tracking and data mining to identify potential new clients.

The company says its call documentation gives a client strong control of the business, because the system can show who dropped the ball in a conversation, whether the customer, another company or an employee.

Continuity and privacy

A recurring theme is keeping a business running through trouble. The firm says its facilities are built to keep operating through storms, earthquakes and other disasters, and that its system has helped companies stay in contact with customers through floods, water main breaks, fires and power cuts. It also points out that businesses are closed for two to three days a year on average because of natural disasters.

Where calls involve protected health information, the company says its operators handle it properly and that a data breach insurance policy protects clients from fines. It states that it takes privacy laws seriously.

How it positions the offer

The company promises customized solutions rather than a fixed package, aimed at helping staff communicate more effectively with customers and management, improve service, boost sales and respond to emergency situations.

Business Centers of Missouri, Inc. runs telephone answering and call centre services for companies that need their calls covered around the clock. It serves clients in St. Louis, Columbia, the Metro East, Southern Illinois and other parts of the United States. The company says it has been doing this work for more than 43 years.

What Business Centers of Missouri offers

• 24-hour answering: live operators take calls day and night, including after normal business hours.
• Customer service call centre: agents deal with customer queries, schedule appointments and take detailed messages.
• Call routing and transfer: automated and operator-assisted forwarding of calls to the right person.
• Call logging: every call is recorded and documented so clients can review what happened.
• Virtual office and receptionist services: remote reception plus voicemail to fax.
• Sales tracking: data mining on call activity to spot likely new clients.

Who it works with

Businesses of many kinds, including healthcare clients whose patient information must be handled under HIPAA rules.

Key facts

• Based in: Missouri, United States
• Experience: over 43 years
• Compliance: HIPAA certified; carries data breach insurance
• Resilience: facilities built to keep running through storms and earthquakes