Business Centers of Missouri

Business Centers of Missouri, Inc. runs telephone answering and call centre services for companies that need their calls covered around the clock. It serves clients in St. Louis, Columbia, the Metro East, Southern Illinois and other parts of the United States. The company says it has been doing this work for more than 43 years.

What Business Centers of Missouri offers

• 24-hour answering: live operators take calls day and night, including after normal business hours.
• Customer service call centre: agents deal with customer queries, schedule appointments and take detailed messages.
• Call routing and transfer: automated and operator-assisted forwarding of calls to the right person.
• Call logging: every call is recorded and documented so clients can review what happened.
• Virtual office and receptionist services: remote reception plus voicemail to fax.
• Sales tracking: data mining on call activity to spot likely new clients.

Who it works with

Businesses of many kinds, including healthcare clients whose patient information must be handled under HIPAA rules.

Key facts

• Based in: Missouri, United States
• Experience: over 43 years
• Compliance: HIPAA certified; carries data breach insurance
• Resilience: facilities built to keep running through storms and earthquakes