BPO Service Company

Fusion BPO Services

Customer experience outsourcing firm running multichannel support, tech help, billing and automation for many industries

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TrustList summary

Fusion BPO Services is an outsourcing company that runs customer contact and back-office work for businesses in many sectors. It mixes human agents with automation and offers several shoring options through a global presence.

What Fusion BPO Services does

Customer engagement: customer service, technical support, live chat, social media and email handling.
Digital tools: robotic process automation, workforce management, speech-to-text and a product called FeetPort.
Utility billing: billing services including spot billing.
Delivery options: work-at-home agents, right-shoring, multilingual and omnichannel support, and quality assurance.

Customers and markets

Banking, finance, insurance and accounts receivable management
Fintech, e-commerce, start-ups, edtech and software platforms
Healthcare and life sciences, including patient care and claims
Utilities, telecom, energy, retail, travel, hospitality and aviation

Key facts

Talent pool: more than 12,000 people across its locations
Focus areas: diversity, inclusion and equity as stated priorities

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Fusion BPO Services rankings

Fusion BPO Services is ranked on 2 TrustList rankings: #17 on 1 and #18 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Fusion BPO Services has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 2 rankings

#17of 27
Hospitality and leisure
It is the only one of the 27 here listing agile and booking.
Of the 27 here, 21 also cover financial services and 19 also cover business services.
Behind Front Office Staff-Reno, ahead of Gatestone & Co..
#18of 29
Driving
It is the only one of the 29 here listing telecommunications and one of 2 here listing data security.
Of the 29 here, 14 also cover outsourcing and 9 also cover goals; 3 also work in United States and 2 also work in Denver.
Behind Frontline Group, ahead of Fusion BPO Services Canada.