Fusion BPO Services

Fusion BPO Services is an outsourcing company that runs customer contact and back-office work for businesses in many sectors. It mixes human agents with automation and offers several shoring options through a global presence.

What Fusion BPO Services offers

• Customer engagement — customer service, technical support, live chat, social media and email handling.
• Digital tools — robotic process automation, workforce management, speech-to-text and a product called FeetPort.
• Utility billing — billing services including spot billing.
• Delivery options — work-at-home agents, right-shoring, multilingual and omnichannel support, and quality assurance.

Who it works with

• Banking, finance, insurance and accounts receivable management
• Fintech, e-commerce, start-ups, edtech and software platforms
• Healthcare and life sciences, including patient care and claims
• Utilities, telecom, energy, retail, travel, hospitality and aviation

Key facts

• Talent pool: more than 12,000 people across its locations
• Focus areas: diversity, inclusion and equity as stated priorities