Complaints Pro

Complaints Pro is a customer complaint management platform designed around a single view of the customer. It covers every channel and touchpoint through one set of business rules working on one set of data.

Because all departments use the same system, everyone sees the same case information and follows the same process.

What Complaints Pro offers

• Unified customer voice platform — brings contacts from all channels into one place.
• Single rule set — one collection of business rules applied to all cases.
• Cross-department process — a shared workflow intended so that no case is lost between teams.
• Case monitoring — tracks progress of each complaint through the organisation.

Who it works with

Organisations where several departments have to handle complaints together and need a consistent record.