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Complaint Management Software

Workpro Complaints Management System

Complaints management software for logging, tracking and reporting complaints, with a version for financial services

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About Workpro Complaints Management System

Workpro Complaints Management System is software for handling and reporting complaints. It keeps complaints and customer feedback in one secure system, with the aim of lowering cost and risk.

The product is highly configurable, and extra case types can be added as needs change.

What Workpro Complaints Management System offers

  • Complaint logging and tracking — a single record of every complaint and piece of feedback.
  • Information request cases — FOI, EIR and SAR case types are included.
  • Financial services edition — a specialist version with FCA targets, templates and reports.
  • Configurable case types — more can be added to suit the organisation.
  • System integration — can connect with other systems such as a CRM.

Who it works with

Organisations that handle formal complaints, including regulated financial services firms.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

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