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Softphone Software

Hosted Phone Systems

Cloud-based VoIP phone system from Acefone for business teams and contact centres

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  • Record & Playback Ability
  • Distributed Call Recording
  • Call Tagging
  • Archiving
  • +67 more
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About Hosted Phone Systems

Hosted Phone Systems is the cloud phone offering from Acefone, a provider of cloud communication services. It covers contact centre tools, toll-free numbers and office phone systems that run over the internet. Teams can use it on any device, in the office or remotely.

What Hosted Phone Systems offers

  • Hosted phone system — VoIP calling for offices, with quick transfers inside the company or to other departments.
  • Contact centre tools — auto-dialers and support over voice and messages.
  • Toll-free numbers — a helpline number so customers can reach the business.
  • Hybrid working — supports on-premise and remote staff together.
  • AI voicebot — handles repetitive calls and hands over to agents.

Who it works with

Acefone serves businesses of different sizes and says thousands of customers use it. Its newer suite also offers WhatsApp messaging and video meetings.

Key facts

  • Provider: Acefone
  • Service type: cloud communications

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Record & Playback Ability
  • Distributed Call Recording
  • Call Tagging
  • Archiving
  • Call Scheduling
  • Virtual Extensions
  • Ring Groups
  • Caller Profiles
  • Caller Identification
  • Event Triggered Recording
  • Progressive Dialer
  • Outbound Call Center
  • Manual Dialer
  • Inbound Call Center
  • Call Scripting
  • Blended Call Center
  • Voicemail Transcription
  • Unified Communications
  • Installed - Mac
  • 24/7 (Live Rep)
  • Online
  • Business Hours
  • Documentation
  • Live Online
  • iPhone / iPad
  • Web-Based, Cloud, SaaS
  • Installed - Windows
  • SIP Trunking
  • Call Tracking Metrics
  • FTC Compliance
  • FCC Compliance
  • Campaign Specific Caller ID
  • Call Transfer
  • Scheduled Recording
  • On-Demand Recording
  • File Transfer
  • Real-time Chat
  • Call Center
  • Video Conferencing
  • Escalation Management
  • Keyword Tracking
  • Queue Management
  • Web Conferencing
  • Live Chat
  • Conversion Tracking
  • Call Logging
  • Campaign Management
  • List Management
  • Lead Management
  • Contact Management
  • Access Controls/Permissions
  • Reporting/Analytics
  • VOIP
  • CRM
  • Voice Mail
  • Online Voice Transmission
  • Interactive Voice Response (IVR)
  • Telemarketing Management
  • Predictive Dialer
  • IVR / Voice Recognition
  • Call Monitoring
  • Call Center Management
  • Auto Dialer
  • Android
  • Voice Customization
  • Text to Speech
  • Survey Management
  • Phone Key Input
  • Multiple Scripts
  • Call Routing
  • Call Recording

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

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