Cisco Webex

Webex is Cisco's collaboration platform. It covers meetings and calling, messaging, webinars and events, and it also extends to customer service software and meeting-room hardware. AI features run through the platform.

What Cisco Webex offers

• Webex Suite — meetings, calling, messaging, webinars, events, video messaging, polling and whiteboarding.
• Customer experience — an AI agent, a cloud contact centre, an AI assistant for agents, workforce engagement management and a communications platform for developers.
• Devices — desk devices, room devices, room accessories and digital whiteboards.
• Workspaces — meeting rooms, individual spaces and training spaces, with a workspace design tool.

Who it works with

Organisations in education, healthcare, government, finance, sports and entertainment, and nonprofits, for uses such as hybrid work.

Key facts

• Vendor: Cisco
• Access: browser, mobile device or video system