eDivert

eDivert is a business support company operating across the UK through franchisees. It was established in 2014. Its services are aimed at small and medium-sized firms and sole traders who want to hand off day-to-day customer contact and administration.

What eDivert offers

• Call answering — a telephone answering service that notifies the client of each call.
• Live chat — chat handling for business websites.
• Virtual PA and admin support — routine administrative tasks taken off the owner's desk.
• Email marketing and telemarketing — outreach designed to bring in leads.
• Social media management — running a business's social channels.

Who it works with

Customers are UK SMEs and sole traders, including trades and professional services firms that struggle to answer every call.

Key facts

• Founded: 2014
• Coverage: UK, through a franchise network
• Growth: franchise opportunities are offered to new owners