Abramo Deutschland GmbH

Abramo Deutschland GmbH is part of the Abramo group and provides outsourced customer care and sales services for companies in the digital market. The group dates back to a printing business started in 1908, and its customer care arm began in 1997 to run front-line assistance, technical help and back-office work. It says it can handle 40 million contacts across locations.

What Abramo Deutschland GmbH offers

• Front office service and sales: order-taking, bookings, help desk, technical and administrative support and customer retention.
• Credit management: inbound and outbound debt collection.
• Outbound sales and surveys: cold calling, telesales, cross-selling and telemarketing campaigns.
• Application management: handling administrative, technical, contractual and commercial applications.
• Social and journey analytics: analysing customer interactions on social networks and online journeys, linked to CRM and lead systems.
• In-house software: Digicare, which merges messages and chats by priority, and Passwork, which manages staff workflow.

Customers and markets

Companies outsourcing customer care, sales and back-office processes, across different client types and customer needs.

Key facts

• Group founded: 1908, by Giovanni Abramo
• Customer care arm: since 1997
• Service type: BPO (business process outsourcing)
• Team: multinational and diverse