BPO Service Company

Abramo Deutschland GmbH

Outsourced customer care, telesales and back-office services provider within the Abramo group

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Germany
Albania
CRM
Business
+10 more

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TrustList summary

Abramo Deutschland GmbH is part of the Abramo group and provides outsourced customer care and sales services for companies in the digital market. The group dates back to a printing business started in 1908, and its customer care arm began in 1997 to run front-line assistance, technical help and back-office work. It says it can handle 40 million contacts across locations.

What Abramo Deutschland GmbH offers

Front office service and sales: order-taking, bookings, help desk, technical and administrative support and customer retention.
Credit management: inbound and outbound debt collection.
Outbound sales and surveys: cold calling, telesales, cross-selling and telemarketing campaigns.
Application management: handling administrative, technical, contractual and commercial applications.
Social and journey analytics: analysing customer interactions on social networks and online journeys, linked to CRM and lead systems.
In-house software: Digicare, which merges messages and chats by priority, and Passwork, which manages staff workflow.

Customers and markets

Companies outsourcing customer care, sales and back-office processes, across different client types and customer needs.

Key facts

Group founded: 1908, by Giovanni Abramo
Customer care arm: since 1997
Service type: BPO (business process outsourcing)
Team: multinational and diverse

Summary written by TrustList from the business's own published information, Sep 2026.

Gallery

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Categories & features

Rankings

Abramo Deutschland GmbH is ranked on 8 TrustList rankings: #1 on 1, #2 on 3, #9 on 2, #16 on 1 and #25 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Abramo Deutschland GmbH has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 8 rankings

#1of 29
Commercial
It is the only one of the 29 here listing fashion and front.
Its profile: “- Application management: handling administrative, technical, contractual and commercial applications.”
Of the 29 here, 8 also cover outsourcing and 8 also cover medical.
Behind BillingParadise, ahead of Achane Medical Billing.
#2of 48
Analytics
It is the only one of the 48 here listing booking and one of 3 here listing CRM.
Its profile: “- Social and journey analytics: analysing customer interactions on social networks and online journeys, linked to CRM and lead systems.”
Of the 48 here, 10 also cover SEO and 9 also cover digital marketing; 2 also work in Hyderabad, Telangana, India and 2 also work in Hyderabad, India.
Behind Canopy Media, ahead of BDPros.
#2of 49
Front
It is one of 3 here listing logistics and one of 4 here listing analytics.
Its profile: “The group dates back to a printing business started in 1908, and its customer care arm began in 1997 to run front-line assistance, technical help and back-office work.”
Of the 49 here, 10 also cover creative and 9 also cover CRM; 4 also work in Nice and 3 also work in United States.
Behind Canopy Media, ahead of Answer Net.
#2of 14
Booking
It is the only one of the 14 here listing analytics and fashion.
Of the 14 here, 4 also cover financial services and 4 also cover partnership; 2 also work in Reading.
Behind 3C Contact Services, ahead of ACC.
#9of 308
Management
It is the only one of the top 86 here listing booking and one of 2 here listing fashion.
Its profile: “- Credit management: inbound and outbound debt collection.”
Of the top 86 here, 19 also cover insurance and 15 also cover medical billing; 3 also work in Atlanta and 2 also work in Austin.
Behind abeo, ahead of ACCUMED.
#9of 48
Crm
It is the only one of the 48 here listing fashion and one of 3 here listing analytics.
Its profile: “- Social and journey analytics: analysing customer interactions on social networks and online journeys, linked to CRM and lead systems.”
Of the 48 here, 10 also cover cloud and 9 also cover front; 2 also work in Jaipur, India and 2 also work in Berlin.
Behind Evenbound, ahead of Bevatel.
#16of 422
It
It is one of 2 here listing fashion and one of 3 here listing CRM.
Its profile: “It says it can handle 40 million contacts across locations.”
Of the top 86 here, 15 also cover simple and 12 also cover business services; 3 also work in California and 2 also work in Ohio.
Behind abeo, ahead of Absent Answer.
#25of 588
Business
It is the only one of the top 83 here listing fashion and one of 4 here listing booking.
Its profile: “The group dates back to a printing business started in 1908, and its customer care arm began in 1997 to run front-line assistance, technical help and back-office work.”
Of the top 83 here, 11 also cover security; 3 also work in York.
Behind Abinitio, ahead of Academy Communications.