Grupo Noa International

Multilingual customer contact for businesses selling or supporting customers abroad comes from Grupo Noa International, a call center outsourcing company that provides services to businesses that want to sell or support customers abroad. It describes its service as a virtual model that lets a company's customers reach it at any time and in any language, and it claims reach in over 100 countries for clients looking to grow abroad.

Inbound call center and customer service

The core service is an inbound call center that answers customers' calls, handles their inquiries and support requests, and uses the contact to upsell to existing customers. The company runs a 24/7 multilingual service staffed by native speakers, and it offers email and chat support alongside the phone work. Its customer service teams are described as skilled in direct response, with the aim of keeping customers and winning repeat business.

Lead generation and appointment setting

Outbound work includes lead generation campaigns that build a list of sales prospects, and appointment setting, which books meetings for a client's sales team. The company says the prospects it collects are fed into the client's sales pipeline, and it also runs retention calls that help existing customers stay with the company.

Shared agents and pay-by-call pricing

The company's shared customer service model lets several clients share a set of trained agents, so a business does not need to hire full-time staff. The company says clients pay for the time spent on incoming or outgoing calls rather than carrying the fixed cost of an in-house team.

Interpreting and multilingual service

Interpreting services are offered in multiple languages, which the company describes as the provision of spoken or signed communication by a professional interpreter. The interpreting service is part of the wider multilingual offer, which lets a business reach customers who do not speak its language.

Sectors and specialist teams

The company serves industries that include healthcare, e-commerce, order taking, market research, collections, corporate services and travel. Its medical call center work includes auditing of medical charts, and its travel team handles telephone sales and service for travel agencies. The company says its travel specialists have worked with large global travel portals.

Markets and expansion

Its global focus covers call center services for the United States, the United Kingdom, Spain, Germany and France, and it also offers expansion support for businesses that want a presence in new countries. The company describes its telemarketing campaigns as tailored to each audience, designed to generate leads and to turn inquiries into sales.

Grupo Noa International is a call centre outsourcing company that runs multilingual customer contact services for businesses that want to sell or support abroad. It says its virtual model lets customers reach a company at any time and in any language.

Services

• Inbound call centre: answering customer calls and upselling to existing customers.
• Lead generation: outbound campaigns to build sales leads.
• Appointment setting: booking meetings for sales teams.
• Customer retention: calls aimed at keeping existing customers.
• Interpreting: interpreting services in multiple languages.
• Shared agents: a model where several clients share customer service staff.

Who it serves

Companies across industries including healthcare, e-commerce, travel, market research, collections and corporate services. It lists call centre services for the United States, United Kingdom, Spain, Germany and France.

Key facts

• Coverage: says it can help businesses expand into more than 100 countries
• Delivery: virtual call centre operating around the clock