Gulf Contact Centers

Gulf Contact Centers, also written GCCS, runs outsourced customer contact operations for organisations in Kuwait. It says it was set up in 2010 and describes itself as having helped create the contact centre sector in the country.

Products and services

• Full call centre outsourcing: takes on inbound and outbound calling, omni-channel handling, training and quality monitoring.
• Technology outsourcing: supplies the systems a contact centre runs on.
• Manpower outsourcing: provides trained staff to client operations.
• Operation management: manages an existing in-house or external contact centre.

Clients

It says it has served clients in more than ten sectors, including government departments, banks, telecoms, health, transport and aviation, food and drink, and the motor trade.

Key facts

• Based in: Kuwait
• Founded: 2010
• Sectors served: government, finance, telecoms, health, transport, automotive