LogMeIn Resolve

LogMeIn Resolve, previously named GoTo Resolve, puts several IT management tools into one cloud service. The target users are in-house IT teams and managed service providers, the latter with a separate edition.

What LogMeIn Resolve offers

• Remote access and support: unattended access to Windows, Mac and Android devices, with file transfer, session transfer and session recording.
• Monitoring and patching: remote monitoring and management, alerts, and Windows patching.
• Device management: mobile device management and IT asset management across Android, iOS, macOS and Windows.
• Service desk: a knowledge base and problem management for the helpdesk.
• Security controls: multi-factor authentication, single sign-on and zero-trust access controls.
• AI features: included in the platform, as the vendor describes it.

Who it works with

Internal IT departments and managed service providers.

Key facts

• Developer: GoTo, sold under the LogMeIn brand.
• Plans: Starter, Advanced and Complete tiers, sold for at least 25 endpoints with unlimited users.
• Platforms: Chromebooks and iOS are covered in view-only mode for support.