Call Center Sales Pro

Call Center Sales Pro, also called CCSP, supplies answering services and outsourced business processes for organisations of any size. It lets clients move from office-hours phone cover to round-the-clock answering, and adds consulting for other call centres.

What Call Center Sales Pro does

• Answering services: inbound and outbound answering, messaging, on-call management and translation, around the clock.
• Specialised scripting: nurse triage and custom call scripts.
• Client portal: reporting and call recordings online.
• Consulting: gap analysis, agent training, script writing, HIPAA compliance, mergers and acquisitions, and IT infrastructure.
• Business process outsourcing: fulfilment, lead generation and qualification, appointment scheduling and sales support.

Customers and markets

It names medical and healthcare, property management, service firms, small businesses, legal practices and government and municipal bodies.

Key facts

• Experience: more than 40 years in the industry
• Hours: 24/7/365 answering
• Recognition: its vice president won a silver Stevie Award in 2021