Absent Answer

Absent Answer runs a live telephone answering service and call centre from Jacksonville, Florida. Its operators take calls for businesses across the United States, whether round the clock, outside office hours or as overflow cover when in-house staff are busy.

What Absent Answer offers

• Live answering — trained operators answer calls in the client's name, day or night, all year.
• After-hours cover — handling emergencies and enquiries once an office has closed.
• Overflow and order taking — routing surplus sales and order calls to its agents.
• Virtual receptionist — daytime receptionist duties, including a virtual medical receptionist service.
• Message delivery — passing messages on by SMS and email.
• Toll-free numbers — setting up toll-free lines for client businesses.

Who it works with

The service is aimed at small and large businesses alike, with industry coverage ranging from medical practices and service contractors to city and municipal governments.

Key facts

• Based in: Jacksonville, Florida, United States
• Founded: answering calls since 1985
• Coverage: clients nationwide