AVOXI

AVOXI runs a cloud communications platform built around international business voice. Companies use it to obtain phone numbers in many countries and to run inbound and outbound calling through one provider rather than juggling several carriers and contracts.

What AVOXI offers

• Global phone numbers: toll-free, two-way local and DID numbers in more than 150 countries.
• Contact centre integrations: connections into major contact centre, communications and AI applications.
• Voice management software: a SaaS console to configure voice, automate telecoms tasks and see how numbers are used.
• Call quality monitoring: AI-assisted testing and monitoring of voice service, backed by support staff available around the clock.
• SIP connectivity: SIP trunks that carry traffic regardless of the phone system in use.
• AI voice routing: handing calls and data between bots and human agents according to set rules.

Clients

The platform is aimed at enterprises with international customer contact operations. The site states that more than 5,000 global brands use it.

Key facts

• Coverage: numbers in over 150 countries and service across 160 markets
• Support: available 24 hours a day, seven days a week