BPO Service Company

Answering Innovations

Live answering, virtual receptionist and dispatch service from Madison, Wisconsin, for businesses across the US

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Business
Call Center
Interactive Voice Response (IVR)
Messaging
+7 more

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TrustList summary

Answering Innovations is a Madison, Wisconsin, answering service that has provided live telephone answering since 1977. It works nationwide, answering calls during the day, after hours and during overflow, and getting urgent messages to on-call staff quickly.

Products and services

24/7 live answering: receptionists answer day and night, weekends and holidays, following each client's script.
Dispatching: urgent messages sent to on-call staff by text or phone with confirmation; routine ones by email or portal.
Intake and lead capture: collecting caller details and qualifying leads.
Virtual receptionist and help desk: front-desk cover plus technical support and order taking for customers.
Secure messaging: HIPAA-compliant delivery for healthcare, with persistent alerts.
Auto attendant and IVR: automated menus for calls that do not need a live person.

Who it serves

Industries served include healthcare, law firms, funeral homes, plumbers, HVAC firms, property management and small businesses.

Key facts

Based in: Madison, Wisconsin
Founded: 1977
Set-up: most accounts launch within 2–3 business days, with a dedicated account manager
Recognition: ATSI Award of Excellence for thirteen consecutive years

Summary written by TrustList from the business's own published information, Sep 2026.

Gallery

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Rankings

Answering Innovations is ranked on 6 TrustList rankings: #4 on 1, #5 on 1, #18 on 1, #20 on 2 and #46 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Answering Innovations has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 6 rankings

#4of 25
Messaging
It is the only one of the 25 here listing interactive voice response (IVR) and one of 4 here listing security.
Its profile: “- Secure messaging: HIPAA-compliant delivery for healthcare, with persistent alerts.”
Of the 25 here, 9 also cover call center and 7 also cover medical; 2 also work in United States and 2 also work in California.
Behind Angel Answering Service, ahead of Big Sky Call Centers Inc..
#5of 29
Property
It is one of 5 here listing messaging and one of 7 here listing call center.
Its profile: “Industries served include healthcare, law firms, funeral homes, plumbers, HVAC firms, property management and small businesses.”
Of the 29 here, 9 also cover security and 7 also cover outsourcing; 2 also work in Nice and 2 also work in Florida.
Behind Answering 365, ahead of AnswerMTI.
#18of 15
United states of america
It is one of 4 here listing property.
Of the 15 here, 11 also cover web development and 11 also cover eCommerce; 2 also work in Texas and 2 also work in Atlanta.
Behind Call24 Communications, ahead of AnswerMTI.
#20of 308
Management
It is the only one of the top 86 here listing interactive voice response (IVR) and one of 6 here listing messaging.
Its profile: “Industries served include healthcare, law firms, funeral homes, plumbers, HVAC firms, property management and small businesses.”
Of the top 86 here, 18 also cover insurance and 15 also cover medical billing; 2 also work in Hyderabad, Telangana, India and 2 also work in Hyderabad, India.
Behind Anesthesia Billing, ahead of Anwswerwest.
#20of 14
United states
It is the only one of the 14 here listing interactive voice response (IVR) and one of 6 here listing messaging.
Of the 14 here, 8 also cover property; 2 also work in Las Vegas and 2 also work in Ohio.
Behind Call24 Communications, ahead of ESI.
#46of 588
Business
It is the only one of the top 82 here listing interactive voice response (IVR) and one of 5 here listing call center.
Of the top 82 here, 11 also cover business services and 11 also cover simple; 3 also work in Berlin and 3 also work in York.
Behind Answering Adelaide, ahead of Answering Service.