Answering Innovations

Answering Innovations is a Madison, Wisconsin, answering service that has provided live telephone answering since 1977. It works nationwide, answering calls during the day, after hours and during overflow, and getting urgent messages to on-call staff quickly.

Products and services

• 24/7 live answering: receptionists answer day and night, weekends and holidays, following each client's script.
• Dispatching: urgent messages sent to on-call staff by text or phone with confirmation; routine ones by email or portal.
• Intake and lead capture: collecting caller details and qualifying leads.
• Virtual receptionist and help desk: front-desk cover plus technical support and order taking for customers.
• Secure messaging: HIPAA-compliant delivery for healthcare, with persistent alerts.
• Auto attendant and IVR: automated menus for calls that do not need a live person.

Who it serves

Industries served include healthcare, law firms, funeral homes, plumbers, HVAC firms, property management and small businesses.

Key facts

• Based in: Madison, Wisconsin
• Founded: 1977
• Set-up: most accounts launch within 2–3 business days, with a dedicated account manager
• Recognition: ATSI Award of Excellence for thirteen consecutive years