Big Sky Call Centers Inc.

Big Sky Call Centers Inc. runs a live telephone answering and messaging operation from Alberta, Canada, with agents who pick up calls under each client's own company name at any hour. The Calgary-based firm also handles emergency call-outs, worker safety check-ins and help desk work for organisations that cannot staff their phones all day and night.

Services

• Live answering: agents take calls and messages day and night when a client's own staff are unavailable.
• Virtual reception: a stand-in receptionist for firms whose call volume does not justify a full-time hire.
• Emergency response: call handling for oil and gas incidents, municipal emergencies and similar events.
• Help desk support: agents log trouble tickets and give tiered support using configurable forms.
• Alarm and safety monitoring: industrial and elevator alarm monitoring, lone worker safety and journey management.
• Outbound call blasts and dispatch: automated outbound calls and after-hours service dispatch.

Who it works with

The firm lists real estate, oil and gas, plumbing and HVAC trades, property management, small businesses, municipalities and government, non-profit associations, health care and transportation.

Key facts

• Based in: Calgary, Alberta, Canada
• Staff: call agents based in Canada