ConnectWise ScreenConnect

ConnectWise ScreenConnect is a product of ConnectWise, LLC, which lists an office in Tampa, Florida, and offers remote support and access. Its buyers are IT teams, managed service providers and support staff, and it runs in the cloud or on-premises.

Features

• On-demand support: sessions for help desks that need to help a user right away.
• Unattended access: round-the-clock access to managed machines.
• Privileged access: options for enterprises that need tighter control over who reaches which system.
• Session tools: drag-and-drop file transfer, in-session chat, session recording, remote printing and Wake-on-LAN.
• Background sessions: sessions run through a command line and file manager, with custom and audit reports.
• Premium extras: a remote diagnostics toolkit, camera sharing and video auditing.

Customers and markets

IT departments, managed service providers, support teams and help desks.

Key facts

• Based in: Tampa, Florida, per the company's contact page.
• Platforms: Windows, Mac and Linux machines, plus iOS and Android guest clients on the Standard plan.
• Security: AES-256 encryption, two-factor authentication, and single sign-on through LDAP, SAML, OAuth and other providers.