ConnectWise ScreenConnect

ConnectWise ScreenConnect is remote support and remote access software from ConnectWise, LLC, whose contact page gives an address in Tampa, Florida. It covers:

• on-demand support sessions for help desks;
• round-the-clock unattended access to managed machines;
• privileged-access options for enterprises.

It is aimed at IT departments, managed service providers and support teams, and is offered in the cloud or on-premises.

ScreenConnect supports Windows, Mac and Linux machines and mobile devices. The Standard plan adds iOS and Android guest clients, so technicians can connect to phones and tablets. The feature list includes:

• file transfer with drag and drop, and in-session chat;
• session recording, remote printing and Wake-on-LAN;
• "Backstage" background sessions with a command line and file manager;
• custom reports and audit reports.

The Premium plan adds a remote diagnostics toolkit, camera sharing and video auditing. On security, ScreenConnect lists AES-256 encryption, two-factor authentication, and sign-in through LDAP, SAML, OAuth and other SSO providers.

Prices on ScreenConnect's page, read on 30 September 2026 (US dollars per concurrent technician per month, billed annually):

• One: US$30, one session and ten unattended agents.
• Standard: US$45, three sessions per technician and unlimited unattended agents.
• Premium: US$55, up to ten sessions.

Monthly billing costs more (US$59 and US$69 for Standard and Premium). Enterprise and agent-based licences are quoted, and a free trial is offered.