NetSupport Manager

NetSupport Manager is remote control software. It lets IT staff reach and supervise machines over a LAN, a WAN or the internet from a desktop, laptop, tablet or smartphone.

What NetSupport Manager offers

• Remote control — secure access to another computer for hands-on support.
• Multi-system monitoring — watch several computers at once with a single action.
• Collaboration — work on a session together with colleagues.
• Session recording — record sessions and play them back later.
• Inventory — collect live hardware and software details, monitor services and view system configuration remotely.

Who it works with

IT departments and support teams that look after many computers. The sources do not name particular industries.

Key facts

• Connection types: LAN, WAN and internet
• Access devices: desktop, laptop, tablet and smartphone