Customerly

Customerly is customer service software that gathers chat, email and surveys in one place. It aims to help businesses answer visitors on their website and keep track of every conversation from a single dashboard.

What Customerly offers

• Live chat — lets visitors contact a business without leaving its website.
• Emails and messages — timed communication to the right customers.
• In-app surveys — collect feedback quickly from users.
• Net Promoter Score — monitoring of customer satisfaction over time.
• Behavioural automation — marketing actions triggered by what customers do.
• Knowledge base — can be set up alongside live chat to answer visitor questions.

Who it works with

The sources mention teams handling customer engagement and support, including a team running three software-as-a-service applications.