tawk.to

tawk.to is a customer communication platform. Businesses add a short JavaScript snippet to their website and can then chat with visitors, answer support tickets and manage contacts from one inbox.

What tawk.to offers

• Live chat — monitor visitors in real time and talk to them through a customisable chat widget.
• Ticketing and shared inbox — gathers messages from forms, chat, email and other channels in one place.
• CRM and contacts — keeps conversation history on each contact record, with a deal pipeline and automations.
• Knowledge base — a help centre where customers can find answers themselves.
• AI assistance — automated replies to customer questions.
• Hired agents — an optional service where tawk.to staff answer chats for the business.

Who it works with

Businesses of any size that want a way to talk to customers on their site and mobile app.

Key facts

• Software model: the chat software is described as free to use, with no limit on agents or sites
• Revenue source: the hired-agent service
• Reach: the company says millions of businesses use it