Top Contact Center Software for Web-Based, Cloud, SaaS

Between them, the 9 contact center software on this page cover Reporting/Analytics (6), workforce management (5), agent interface (5) and automated routing (4). 9 of them have written a profile you can read before you get in touch.

1. 1

   

   Avaya IX Contact Center

   Interactive Voice Response (IVR) · Workforce Management · Agent Interface

   Avaya IX Contact Center is contact centre software from Avaya.

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2. 2

   

   NICE Workforce Management

   Workforce Management · Agent Interface · Reporting/Analytics

   NICE Workforce Management is software for planning staffing in contact centres.

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3. 3

   

   Cloud Contact Center

   Cloud Contact Center is a call tracking and contact centre product listed under Masergy, which is now part of Comcast Business.

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4. 4

   

   LearningBranch

   Surveys & Feedback · Workforce Management · Collaboration Tools

   LearningBranch is an automated platform that uses conversational AI to assess job candidates and train staff.

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5. 5

   

   Intermedia Contact Center

   Interactive Voice Response (IVR) · Computer Telephony Integration · Surveys & Feedback

   Intermedia Contact Center is a cloud-based contact centre service from Intermedia. It lets a business run customer service for remote or office staff without buying extra hardware.

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6. 6

   

   Volie

   Computer Telephony Integration · Call Center Management · Inbound Call Center

   Volie is a web-based application for running calls and customer outreach across several channels. It keeps a record of each customer so agents can see history while on a call.

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7. 7

   

   Noda Contact Center

   Noda is a developer of software solutions for BPO and Captive call centers.

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8. 8

   

   AutoMax Unified Communication

   Interactive Voice Response (IVR) · Computer Telephony Integration · Workforce Management

   This system equips with the latest devices and software to deliver better outcomes

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9. 9

   

   Clarity Communication Center

   Clarity Communication Center is a digital solution for call centers and telephone exchanges who wish to optimize their communications using a multi-layered telephone…

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