AutoMax Unified Communication

AutoMax Unified Communication is part of a suite of business software from AutoMax Operation Management, a company that builds custom solutions for operations. The core product joins internal and external calls, chat, SMS and video in one system, and the suite adds workforce, fleet, mapping and incident tools.

Features

• Contact centre: manages inbound and outbound communication, including toll-free lines, IVR and social media channels.
• Workforce management: a system for managing staff effectively, with the latest devices and software.
• Fleet management: plans the routes, days and distribution of the fleet and balances it against third-party carriers.
• Business intelligence: converts raw business data into reports and insights.
• Geographic information system: assembles and analyses location data to support decisions.
• Incident management: logs suspicious incidents and tracks them until they are resolved.

Customers and markets

Businesses that manage staff, vehicles and internal and external communications.

Key facts

• Channels: voice, video, chat, SMS, social media and IVR
• Approach: custom-built solutions for each client