Skip to content
TrustList
Products · category

Top Contact Center Software for Reporting/Analytics

6 contact center software ranked by rating, review volume and listing quality.

Want your product here?

Between them, the 6 contact center software on this page cover workforce management (5), agent interface (5), automated routing (4) and interactive voice response (IVR) (3). 6 of them have written a profile you can read before you get in touch.

Filter by fitbudget, engagement, size and more

Only businesses that have told TrustList match a filter. Filters never change the order or a score.

  1. Avaya IX Contact Center logo

    Avaya IX Contact Center

    Interactive Voice Response (IVR) · Workforce Management · Agent Interface

    Avaya IX Contact Center is contact centre software from Avaya.

    Write a review
  2. NICE Workforce Management logo

    NICE Workforce Management

    Workforce Management · Agent Interface · Android

    NICE Workforce Management is software for planning staffing in contact centres.

    Write a review
  3. LearningBranch logo

    LearningBranch

    Surveys & Feedback · Workforce Management · Collaboration Tools

    LearningBranch is an automated platform that uses conversational AI to assess job candidates and train staff.

    Write a review
  4. Intermedia Contact Center logo

    Intermedia Contact Center

    Interactive Voice Response (IVR) · Computer Telephony Integration · Surveys & Feedback

    Intermedia Contact Center is a cloud-based contact centre service from Intermedia. It lets a business run customer service for remote or office staff without buying extra hardware.

    Write a review
  5. Volie logo

    Volie

    Computer Telephony Integration · Call Center Management · Inbound Call Center

    Volie is a web-based application for running calls and customer outreach across several channels. It keeps a record of each customer so agents can see history while on a call.

    Write a review
  6. AutoMax Unified Communication logo

    AutoMax Unified Communication

    Interactive Voice Response (IVR) · Computer Telephony Integration · Workforce Management

    AutoMax Unified Communication is part of a suite of business software from AutoMax Operation Management, a company that builds custom solutions for operations.

    Write a review

For vendors

Want to see your product here?

The order is earned on evidence: client reviews, vetting, awards and the facts a business states on its own website, which we read and date. Nobody can pay to move up. Add reviews or verified facts to your free profile to move up at the next edition; there are two ways to stand out now, and each one says what it is.

Not on TrustList yet? Add your product or claim its listing, free.

Get vetted

Free

  • We check your registration, your website and your clients
  • Approved listings show the Verified badge here and on their profile
  • It earns a rank number and counts towards the TrustList Score; renewed yearly
Apply for vettingHow vetting works

Sponsor this ranking

Paid · always labelled

  • A Sponsored card above the ranked list, up to three per ranking
  • Marked Sponsored, and it never changes the order
  • Booked by the month; cancel any time
Sponsor this rankingSee prices
Same subject

More contact center software rankings

Every other way we rank contact center software, by what they do and where they are.

All 4 rankings
Articles

Latest insights

The newest guides and analysis from TrustList Insights.

All articles
Browse

More categories

Jump to another ranked category.

All categories
Keep exploring

More on TrustList

Everything here links back to the same verified catalogue. Pick your next stop.