Avaya IX Contact Center

Avaya IX Contact Center is contact centre software from Avaya. It helps organisations build natural connections between customers and staff, whether the contact is made by a person or a digital tool, across all communication channels.

What Avaya IX Contact Center offers

• Omnichannel contact: joins every communication channel in one contact centre.
• Process alignment: helps businesses line up processes, people and applications.
• Better decisions: supports decision making with shared information.
• Collaboration: aids teamwork and information sharing between agents and colleagues.

Who it serves

Avaya states that it works with large enterprises and government agencies, with examples in healthcare, insurance, education and banking.

Key facts

• Vendor: Avaya
• Category: Contact center software
• Deployment options: Cloud, hybrid and on-premises across the Avaya portfolio